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Everything You Need to Know About Buying, Cancelling and Changing Tickets, Hotels and Travel Insurance at Dicas de Lisboa

Writer's picture: Patrícia RosasPatrícia Rosas

Torre de Belém
Torre de Belém

Thinking about a dream trip? So get ready because Dicas de Lisboa (https://maisdicas.dicasdelisboa.pt/) will be your perfect adventure companion! Here you can buy tickets for attractions, book amazing hotels and guarantee your travel insurance with peace of mind. We work hand in hand with Just Travel Viagens e Turismo Ltda. (CNPJ 40.454.131/0001-63), always respecting the suppliers' policies, but with an unwavering commitment: to ensure your best experience!


Schedules and Availability - Stay Tuned!


Parks, attractions and shows have their peculiarities: sometimes they close for renovation, season changes or even because of the weather. Therefore, before setting foot on the road, it is worth that basic check in the schedules so as not to have surprises.


How to Make Changes or Cancel (Because Life is a Box of Surprises)


Did you need to change the date or cancel a ticket? No stress! Just send an email to sac@justtraveltour.com with:


  • Order number

  • Passenger data

  • Vouchers issued (if any)


Simple and Direct Rules:


  1. Cancellation within 7 days: According to the Brazilian Consumer Protection Code, the country where our partner company Just Travel is established, According to the Consumer Protection Code, you can cancel or change unissued tickets within 7 calendar days after order confirmation.

  2. Unissued tickets: Cancellations must be requested up to 1 day before the issuance deadline.

  3. Attractions with scheduled date: If the date of the attraction falls within this 7-day period, the request must be made at least 48 hours before the event.


What about the Cancellation Fee?


For cancellations made within the allowed period, 90% of the amount paid will be refunded. An administrative fee of 10% will be charged.


Has the Cancellation Deadline passed?


If the tickets have already been issued or the 7-day period has expired, Just Travel will check with the suppliers the possibility of cancellation and the applicable fees. The customer will be informed and the refund process will begin only after approval.


Refunds - Simple and Direct to the Point


Refunds will be made by the same payment method used in the purchase:


  • Credit card: Chargeback made within 2 business days after cancellation confirmation. The deadline for crediting the card depends on the issuing bank and the closing date of the invoice, and may take up to three invoices.

  • Deposit, Pix, Boleto or Bank Transfer: Refund by account deposit in the name of the main buyer, with a maximum period of 30 days after confirmation of cancellation.


No-Show - It's Not Worth Giving A Scoop!


If you do not show up for the attraction without prior notice, unfortunately there will be no refund. So, be sure to let me know if there are changes in the plans!


We Are Here For You at Lisbon Tips(Dicas de Lisboa) - Always!


Do you have any questions or need a helping hand? Our team is always ready to help, whether before, during or after your purchase.


Make your reservation now at Dicas de Lisboa and turn your trip into an unforgettable adventure. Let's go together on this journey full of good memories!



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Patrícia Rosas, criadora do site Dicas de Lisboa

About the author

Patrícia Rosas, Brazilian, Married, Mother of Isabella, Administrator by profession and dreamer by passion. Between comings and goings to Portugal, we plan our move and investment options in Portugal.

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